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Virtual Inbound Phone Support Agent

Company: VirtualVocations
Location: Norwalk
Posted on: November 22, 2021

Job Description:

A financial technology company is seeking a Virtual Inbound Phone Support Agent. Core Responsibilities of this position include: Working cross-functionally to investigate individual end user cases Capturing customer insights/feedback to be shared with our product team to improve the User Interface and User Experience Becoming a subject matter expert on product Skills and Requirements Include: 3+ years' experience in customer support, product support, or client services Demonstrated critical thinking and problem-solving skills Exceptional verbal and written communication skills Genuine care and empathy that is displayed through all interactions

Keywords: VirtualVocations, Norwalk , Virtual Inbound Phone Support Agent, Sales , Norwalk, California

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