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Customer Service Representative

Company: Kar Global
Location: Norwalk
Posted on: November 12, 2021

Job Description:

We're looking for:AFC is seeking a relationship builder who enjoys and is energized by meaningful interactions with customers, both current and prospective. The Relationship Associate will spend about 10% of their time securing and/or supporting new business and 90% devoted to organic growth, portfolio management, risk, and lot audit coordination.Your impact:As the Customer Service Rep. you'll:Assist the Relationship Manager in achieving portfolio goals.Onboard new customers and help their business find areas of opportunity and growth.Manage short term business liquidity through temporary credit increases and line modifications for customers.Maintain relationships with internal stakeholders and external partners to provide strong lead generation for both groups.Use strong critical thinking skills to assess business and risk situations and work with your manager to formulate appropriate plan.Assist in promotion efforts to new and existing accounts and execution of product campaigns.Utilize all available customer relationship management (CRM) tools and work queue task assignments to effectively service our customers while developing a more complete understanding of their needs. Review these tools for quality assurance and customer satisfaction.Identify and manage daily customer delinquency needs.Effectively utilize dealer reporting tools like Salesforce and Tableau to identify growth opportunities and risk issues. Work with Relationship Manager to act on growth opportunities.Coordinate lot audit reconciliation with the centralized inventory audit team.Cross train with Business Processing Associate to cover responsibilities as needed.Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.Other duties, as assigned.Background qualifications:Preference for one (1) or more year of relevant experience.The qualified candidate will have strong organizational skills and enjoy business development.Experience with Microsoft Word and Excel and CRM familiarity is preferred.Strong customer service skills and attention to detail are required.A valid driver's license is required.What we do:We fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions provide liquidity to more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify dealers' purchasing power so they can stock their dealership lot with vehicles their customers seek.With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their own career dream. With cross-team and cross-KAR company development opportunities, team members are able to pursue any position of interest.Working with the best in the industry:AFC is proud to be a subsidiary of KAR Global. AFC's core business complements the other business units within the KAR Auction Services group of companies, including ADESA auctions, TradeRev auction platform, BacklotCars auction platform, PAR North America, High Tech Locksmiths, and many more. This diversity allows KAR Global to provide a full spectrum of services - from whole car auction to financing, remarketing, technology, and inspection/repair services.For more information about KAR Global and its affiliated companies, visit .#AFCJobs

Keywords: Kar Global, Norwalk , Customer Service Representative, Sales , Norwalk, California

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