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Telecommute Senior Customer Service Representative

Company: VirtualVocations
Location: Norwalk
Posted on: May 1, 2021

Job Description:

A financial services company needs applicants for an opening for a Telecommute Senior Customer Service Representative. Core Responsibilities of this position include: Managing a day-to-day queue of open customer cases Making outbound calls to customers following the noted period of 1-3 days to acknowledge complaint Providing status updates until a resolution is reached Position Requirements Include: Must have at least 3-5 years of customer-facing experience Proven ability to solve complex and escalated customer inquiries Excellent work ethic, high productivity, and acute attention to detail Excellent written communication skills Ability to exercise individual judgment to determine appropriate action

Keywords: VirtualVocations, Norwalk , Telecommute Senior Customer Service Representative, Sales , Norwalk, California

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