Company: First Transit
Posted on: January 6, 2022
Become a Dispatcher in Norwalk, CA
Want to work for a company that's REALLY moving? Join First
The Dispatcher assures all routes are filled as assigned and bus
operators are provided with timely instructions and responses to
requests for operational information throughout the day. - This
position also responds to customer and team inquiries. -We hire
individuals who make safety and customer service their top
priorities. - If you have the drive, confidence, and determination
to succeed, First Transit is looking for you!
First Transit is proud to offer:
Competitive wages $16.50 hourly
Tremendous career advancement opportunities due to a strong
presence across North America.
A comprehensive benefits package with paid holidays & vacation,
medical, vision, and dental coverage, and 401(k) savings plan.
A great work environment!
Dispatcher Major Responsibilities:
Responds to customer inquiries and needs in a timely manner. Serves
as intake person for customer complaints/commendations and sells
Oversees road service assigned carriers by tracking trip
performance measures, route begin on time, performance, incidents,
Processes route openings, insertions, extensions and issue
Uses computer system to retrieve scheduled information. - Uses
reference material to quickly and accurately determine the best
method to assist client.
Provides customer support by responding to questions and concerns
regarding customer trips including no shows, cancellations and
Completes a variety of daily reports and clerical duties
Answers and directs business calls to appropriate personnel
Manages emergency situations for vehicle operators; act as liaison
between the carrier and emergency services.
Manages daily service by reviewing route performance and
proactively responding to situations that impact customer
Dispatcher Experience & Skills:
1 year of customer service, dispatch, or scheduling experience
Read, write, and speak English. Bilingual spanish a plus.
Basic Microsoft knowledge.
Excellent phone demeanor and customer service skills
Computer literacy required
Class BP VTT license required as Dispatcher cover routes
Ability to work independently
Excellent verbal, interpersonal, judgment and problem solving
We aspire to have a culture where all people are First. We strive
to attract and retain a diverse workforce therefore all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or veteran status. First is also
committed to providing a drug-free workplace. For candidates
applying to positions in San Francisco or Los Angeles California,
First will consider for employment qualified applicants with
criminal histories consistent with the requirements of the San
Francisco Fair Chance Ordinance or Los Angeles Fair Chance
Ordinance. First is an equal opportunity employer and by doing so
we will sustain and promote an inclusive culture that supports
future growth for all.
Keywords: First Transit, Norwalk , Dispatcher, Professions , Norwalk, California
Didn't find what you're looking for? Search again!