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Helpdesk Analyst II - IT Support

Company: DirectedLINK
Location: Norwalk
Posted on: May 1, 2021

Job Description:

Are you a savvy, technical trouble-shooter who likes to help others resolve their PC difficulties and IT-related issues? Do you have experience with Windows Migration? Do you provide excellent support over the phone and in-person? If the answer is yes, don't wait too long to apply for this contract-to-hire Desktop Support role, with a company that wants to invest in you.Job Duties:Diagnose and troubleshoot advanced hardware, software, network, or mobile device problems?Continuously hone your technical expertise and stay up-to-date on the latest technologies?Provide excellent customer service while resolving customer issues in a timely manner?Must-Have3+ years' experience with information systems, processes and procedures, and knowledge of current hardware and software troubleshooting techniquesExtensive knowledge of personal computers, printers, other peripheral equipment, Microsoft products such as Windows 7/8/10, Office 365, and other applicable enterprise software?Awesome customer service techniques, and can keep a cool head with frustrated callers and/or stressful conditions?The strong ability to present and explain technical information to a non-technical audience, and effectively communicate orally and in writing in the English language with all levels of staff?Monitoring daily network activities to identify and resolve continuing problems or unusual situationsClient is going through a Windows 7-10 migration and are in need of a Helpdesk Analyst to join their existing team. You will primarily be imaging and building laptops. Plus doing tier 1 and 2 technical support via phone.

Keywords: DirectedLINK, Norwalk , Helpdesk Analyst II - IT Support, Professions , Norwalk, California

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