Knott's Scary Farm Guest Experience Supervisor
Company: Knott's Berry Farm
Location: Buena Park
Posted on: April 23, 2024
Job Description:
Overview:$20.29 / hour -As a Guest Experience Supervisor (Scary
13) at Knott's Scary Farm, you will play a vital role in ensuring
our guests have a safe, enjoyable, and memorable experience during
their visit. - You should be able to comfortably and confidently
deescalate challenging guest-facing situations while providing
exceptional guest service and maintain a high level of
professionalism and enthusiasm. - Previous experience in guest
service or hospitality is preferred. - This role is compensated at
a rate of $20.29/hour -Knott's is an equal-opportunity employer.
Performers must be at least 18 years old. -We support a drug-free
workplace and perform pre-employment substance abuse testing,
physicals, and background checks. -KNOTT'S SCARY FARM EVENT DATES
ARE AS FOLLOWS*:(September) 19, 20, 21, 22, 26, 27, 28,
29,(October) 3, 4, 5, 6, 10, 11, 12, 13, 17, 18, 19, 20, 24, 25,
26, 27, 31,(November) 1, 2*Event dates are subject to change -
Responsibilities:
- Confidently assist guests with a friendly and approachable
demeanor.
- Assist guests with inquiries, directions, and information about
attractions, shows, and event offerings.
- Provide accurate and timely information regarding
ticketing/pricing, event information, entertainment changes and
premium ticketed packages.
- Uphold all event policies and demonstrate a commitment to
customer service in all aspects of employment.
- Providing guest service according to Cedar Fair standards when
serving the guest or working with subordinates, including
initiating guest interactions, answering questions, and giving
accurate directions.
- Collaborate with team members to ensure seamless operations and
guest satisfaction.
- Uphold Knott's Scary Farm's standards of excellence in guest
service delivery.
- Performing other duties as they are assigned -which may include
supervising a maze venue and assisting with HR related situations.
-
Qualifications:
- Previous experience in guest service, hospitality, or a related
field preferred.
- Exceptional communication and interpersonal skills.
- Ability to remain calm and composed in high-pressure
situations.
- Strong problem-solving abilities and a proactive approach to
guest satisfaction.
- Availability to work evenings, weekends, and holidays,
especially during the Halloween season.
- Demonstrated experience leading a multi-disciplined, diverse
team.
- Confident Decision-maker with the ability to work under
pressure.
- Applicants who are 18 years of age or older.
- Ability to pass a mandatory (or random) drug test, per Company
policy, unless prohibited by state or provincial law.
- Ability to pass a background check, if 18 years of age or
older, which may include, but is not limited to, credit, criminal,
and DMV.
- Ability to provide record of previous employment, education,
and personal references, per Company policy, unless prohibited by
federal, state, or provincial law.
Keywords: Knott's Berry Farm, Norwalk , Knott's Scary Farm Guest Experience Supervisor, Other , Buena Park, California
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