Community Resource Center Representative II
Company: L.A. Care Health Plan
Posted on: September 15, 2023
Community Resource Center Representative II
Job Category: Customer Service
Department: Community Resource Center- Norwalk
Norwalk, CA, US, 90650
Position Type: Full Time
Requisition ID: 9901
Salary Range: $46,800.00 (Min.) - $52,597.00 (Mid.) - $62,270.00
Established in 1997, L.A. Care Health Plan is an independent public
agency created by the state of California to provide health
coverage to low-income Los Angeles County residents. We are the
nation's largest publicly operated health plan. Serving more than 2
million members in five health plans, we make sure our members get
the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health
care for Los Angeles County's vulnerable and low-income communities
and residents and to support the safety net required to achieve
The Community Resource Representative (CRC) II reports directly to
the CRC Manager. The representative greets all customers,
internally and externally, in person or on the telephone; and
directs calls, arranges contact with appropriate Center staff,
coordinates meetings and Center's activities with the Center
Manager, and provides customer service to L.A. Care members with
questions regarding membership and benefits.
The position supports all administrative functions for the Center,
maintains the Center's schedule and all Center's files and records.
Assists the manager with special projects/ assignments. Generates
reports, graphs, spreadsheets and flow charts. Assists with
preparing documentation/ correspondence for all projects and
activities. Manages the quality and accuracy of the Center's
section of the L.A. Care website. Monitors supplies inventory, and
coordinates Center needs with other L.A. Care departments.
Maintains organized and quality records for the Center. Processes,
monitors, and researches all Purchase Orders and Purchase
Requisitions paperwork. Maintains workshop attendance, visitation
logs and monthly activity calendar.
This position will also perform various functions at the Center to
assist members and customers with resolution of issues, educating
members, customer and community on navigating the health care
system, coordination of new member welcome calls, answers customer
service-related questions, supports enrollment efforts. Triages
member issues and grievances internally to the appropriate
department for resolution.
Greet visitors and guests to the Center; triages phone calls and
visitors coming into the Center to appropriate party. (25%)
Administrative support: Assist manager with special projects/
assignments. Generate reports, graphs, spreadsheets and flow
charts. Assist with preparing documentation/ correspondence for all
projects and activities. Maintain organized and quality records for
the Center. (25%)
Maintain workshop attendance and visitation logs. Ensures accuracy
of Center calendar of events and makes relevant changes as needed.
Assist members and customers with resolution of issues and answers
customer service related questions and process member changes and
document accordingly. (15%)
Perform other duties as assigned (10%)
High School Diploma/or High School Equivalency Certificate
At least 0-6 months receptionist experience in a multicultural
Excellent communication and problem-solving skills.
Demonstrated proficiency with MS Word and Excel.
Ability to display a positive and professional attitude.
Requires dependability, strong computer skills.
Excellent verbal and written communication skills.
Ability to multi-task and prioritize.
Strong knowledge of heath care and various managed care product
lines (Medi-Cal, Healthy Families).
Strong knowledge of medical terminology.
Bilingual in one of L.A. Care Health Plan's threshold languages is
highly desirable. English, Spanish, Chinese, Armenian, Arabic,
Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Salary Range Disclaimer: The expected pay range is based on many
factors such as geography, experience, education, and the market.
The range is subject to change.
L.A. Care offers a wide range of benefits including
Paid Time Off (PTO)
Medical, Dental and Vision
Volunteer Time Off (VTO)
Keywords: L.A. Care Health Plan, Norwalk , Community Resource Center Representative II, Other , Norwalk, California
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