Customer Support Specialist

Company: Ventusgns
Location: Norwalk
Posted on: May 29, 2023

Job Description:

/ **Customer Support Specialist**** Norwalk , United States****About the role:** T he Customer Support Specialist provides superior quality service by responding promptly to customer requests, while ensuring a consistently positive experience. **What you'll do:*** Wear a headset throughout your shift and maintain an on-demand audio presence on a team-wide meeting bridge* Work with 2 displays (laptop and separate monitor)* Respond to a high volume of emails and phone calls to support the installation of the network devices such as modems and routers* Appropriately escalate support requests to Technical Support Level 1 and 2 * Become proficient in the use of proprietary web-based applications used to perform basic testing and ad hoc configuration of remote routers an similar equipment* Maintain an active presence in a contact center phone/email queue and other internal communication platforms such as Office 365 (Outlook), Slack, Teams, etc. * Document the results of diagnostics and installations* Other duties may be assigned at the discretion of management **What you need:*** Ability to remain courteous and professional in a high call volume environment* Excellent verbal and written communication skills* Ability to adapt to shifting priorities and resources* Attention to detail and efficiency* Team player with solid organizational skills* Call center and or customer service experience required* High school Diploma or equivalentVentus is an equal opportunity employer committed to diversity. All individuals are encouraged to apply.

Keywords: Ventusgns, Norwalk , Customer Support Specialist, Other , Norwalk, California