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Customer Service Representative

Company: ERIKS North America
Location: Norwalk
Posted on: March 16, 2023

Job Description:

ERIKS North AmericaERIKS ( is a leading international industrial service provider that offers a wide range of technical products, co-engineering and customized solutions, as well as related services. We help customers in a variety of industrial segments to improve their products' performance and reduce their total cost of ownership. Our technical know-how is the basis of our specialism. Over the last 80 years, we have built up deep expertise in the areas of gaskets, industrial & hydraulic hoses, conveying systems and more. We supply A-brands as well as manufacture our own products. Our 6,500 skilled colleagues worldwide serve customers in their original equipment manufacturing (OEM) and maintenance, repair, and overhaul operations (MRO). ERIKS has locations in 17 countries, with a strong position in Western Europe and North America, alongside a presence in Asia. For more information, please visit THIS OPPORTUNITY Role ProfilePosition: Customer Sales & Service RepresentativeJob Location: Norwalk, CAJob Type: Full-TimeStatus: Non-ExemptSummary of the Role The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Sales Representatives in the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets. ResponsibilitiesMust maintain 100% commitment to safety policies and procedures. Partners with Sales Representatives to provide sales quotesProcesses incoming inquiries in to company sales systemQuotes customers using working knowledge of productSuccessfully achieves budgeted Service Center sales goalsAssists A/R personnel in creating and establishing new accounts and follows up on collectionsCoordinates with Sales Representatives and Service Center management to keep account activities updatedMonitors delivery date commitments and expedites where appropriateMonitors customer specific inventory for sales order fulfillmentMakes outbound calls to potential and existing customers for new and sales growth opportunitiesBuilds and maintains strong internal and external relationshipsProvides technical/service support to account management, service center management and internal and external customersSkills and Abilities Possess excellent customer service skillsAbility to interact with customers and team-members in a professional mannerAbility to work independently and prioritize responsibilitiesMust have excellent communication skills, both oral and writtenRequires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimals.Basic computer skills including MS Word, Excel, internet and emailMust be able to successfully utilize the company softwareQualifications2-4 years of experience in industrial salesCollege degree preferred, will consider equivalentsTotal Rewards Competitive compensation planHealth Benefits: medical, dental, vision, short term and long term disability401-k with company matchPaid time offEqual Opportunity Employer It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Keywords: ERIKS North America, Norwalk , Customer Service Representative, Other , Norwalk, California

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