Admissions Coordinator

Company: Villa Elena Healthcare Center
Location: Norwalk
Posted on: January 26, 2023

Job Description:

Villa Elena Healthcare Center - POSITION TITLE
The Admission Coordinator job description will provide the scope of the position for the facility.
Occupational Exposure: -Category II
Department: -administration
Reports to: -Administrator
FLSA: -Exempt
POSITION SUMMARY
Manage the Facility customer flow (referral), admissions process including community sales, referral management, and admission sign-in, through post-admission utilizing the electronic medical record. Meet census goals by working with the facility's interdisciplinary team to coordinate customer flow into and through the nursing facility. Guide the facility sales program which ensures: strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of facility QMix and Average Daily Census (ADC) goals.
Reports through a dotted line relationship to the Administrator to accomplish targeted QMix and Average Daily Census (ADC) goals. The reporting relationship includes but is not limited to:
- Clarification of admission roles and responsibilities;
- Advice and direction relating to facility admission performance improvement;
- Development of sales, service and relationship management expertise;
- Guidance through monthly meetings to achieve business and personal professional goals;
- Identification of opportunities for improvement to address admission barriers and create improvement plans.
POSITION RELATIONSHIP
Collaborates with all levels of unit nursing personnel and administrative and financial staff, physicians, consultants, and providing education to the facility.
The reporting relationship includes but is not limited to:
- Clarification of admission roles and responsibilities;
- Advice and direction relating to facility admission performance improvement;
- Direction on participation in "Team Sales";
- Development of sales, service and relationship management expertise;
- Guidance through monthly meetings to achieve business and personal professional goals;
- Identification of opportunities for improvement to address admission barriers and create improvement plans.
QUALIFICATIONS
1. PROFESSIONAL
a. Minimum of three (3) years' experience in a healthcare setting.
b. Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
c. Ability to adjust work schedule based on facility's business need, specifically incoming admissions
2. PERSONAL
a. Must have strong communication skills, both oral and written
b. Must have knowledge and awareness of the care needs of the elderly and/or chronically ill.
c. Must have knowledge and ability to teach adult learners.
d. Must have basic computer skills.
e. Must be able to organize, analyze, investigate and implement principles of infection control committee.
Job Type: Full-time
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Keywords: Villa Elena Healthcare Center, Norwalk , Admissions Coordinator, Other , Norwalk, California