Director of Operations, Banquets and Catering

Company: University of San Diego
Location: San Diego
Posted on: May 24, 2025

Job Description:

Update your details, view your application and progress.Keep informed about job opportunities at USD.Director of Operations, Banquets and CateringPosition Title & Department:Director of Operations, Banquets and Catering; Hospitality ServicesPosting #: 5160Department Description:The Division of Student Affairs is committed to grounding our policies, programs, and procedures in anti-racist practice. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through equity, inclusion, and social justice lens. We expect all members of the Division of Student Affairs to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced.University Description:The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness, and beauty. The University welcomes people of all faith traditions and any, or no, religious background.Detailed Description:The Director of Operations, Banquets and Catering is responsible for overseeing all aspects of the catering operation within the Division of Hospitality Services, including managing staff, coordinating with vendors, ensuring quality food services, executing events smoothly, meeting client needs, maintaining budgets, and upholding food safety standards. This position acts as the leader in ensuring seamless execution of catering events from start to finish.Duties and Responsibilities:Guest Experience and Experiential Service Delivery Strategy

• Develop and implement catering service delivery solutions to meet customer event expectations.
• Develop and maintain effective client and customer relations.
• Meet with clients to understand their needs and expectations for events.
• Supervise and ensure the highest standards in managing event logistics.
• Implement innovative and contemporary experiential service standards to support new business growth and client retention.
• Oversee the execution of events on-site to ensure smooth operation and high-quality service standards.
• Act as working supervisor to ensure quality preparation of all menu and specialty items.
• Support the ongoing review and improvement of service, product, and menu standards.
• Ensure that all food is attractively garnished and appropriately displayed.
• Ensure proper storage and utilization of leftovers.Staff Supervision/Leadership
  • Exercise administrative supervision over managers and staff engaged in catering operations.
  • Develop and implement all shift schedules.
  • Serve as a leader for employees while fostering teamwork and open communication.
  • Conduct new employee orientation and training sessions.
  • Provide opportunities for staff development.Operations/Financial Management
    • Conduct monthly inventory and coordinate orders for food and supplies.
    • Forecast staffing needs for events in a fiscally responsible manner.
    • Control expenses to ensure financial goals are met.Safety and Sanitation
      • Maintain and train staff in sanitary practices and procedures.
      • Ensure compliance with health department regulations.
      • Conduct preventative maintenance inspections.General Duties
        • Serve as a member of the leadership team and collaborate on program enhancement.
        • Participate in administrative staff meetings for long-range planning.Special Conditions of Employment:
          • Must be able to work a varied hourly work schedule including evenings, early mornings, weekends, and holidays.
          • Must have excellent personal hygiene due to contact with food and food products.Certificates, Licenses, Registrations:
            • Must complete ServSafe Food Safety Certification Class.
            • Must complete the University's hazard communication program.Background check: Successful completion of a pre-employment background check.Job Requirements:Minimum Qualifications:
              • Degree in Hospitality Management or related field required.
              • At least 5 years of progressively responsible experience in a high-volume catering production environment required.
              • Minimum 3 years of supervisory experience required.
              • Strong leadership and communication skills are required.Preferred Qualifications:
                • Multi-unit supervisory experience preferred.Performance Expectations- Knowledge, Skills, and Abilities:
                  • Excellent leadership and organizational skills.
                  • Strong knowledge of catering setup and trends.
                  • Proven problem-solving ability.
                  • Ability to prioritize assignments and complete work in a timely manner.$7,591 - 9167 per month; Excellent BenefitsThe University of San Diego offers a very competitive benefits package including medical, dental, vision, and retirement contributions. Please visit the benefits section of our website to view all perks and benefits that USD has to offer.Special Application Instructions:Resume and Cover Letter RequiredClick the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review.Hours: 37.5 hours per weekAdvertised: February 12, 2025 Pacific Standard TimeApplications close: Open until filledThe University of San Diego is an equal opportunity employer committed to diversity and inclusion.
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Keywords: University of San Diego, Norwalk , Director of Operations, Banquets and Catering, Hospitality & Tourism , San Diego, California