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Customer Service Associate

Company: Henean Trucking Inc.
Location: Norwalk
Posted on: November 17, 2021

Job Description:

Roles & Responsibilities :

  • Input data into software program for updates (dispatch software knowledge a plus)
  • Set up appointments and keep on monitoring drivers so that they deliver scheduled containers in a timely manner
  • Assist company's Supervisor on Administrative duties
  • Assist customers with all their deliveries inquiries
  • Maintains a positive and professional demeanor
  • Other Administrative duties as assignedQualifications :
    • Familiar with the Ports of Long Beach and Los Angeles along with the local railroads and dispatching operations
    • Social Skills, good interpersonal/team player attributes
    • Must have strong verbal and written communication skills
    • Must be willing be work in a fast paced environment
    • Must have good problem-solving skills and have the ability to utilize them to make decisions
    • Track & Trace Import Shipments for the various terminals and steamship lines
    • Conduct good communication with clients to arrange deliveries and returns to and from the port - as needed
    • Knowledge of MS Word, Excel and Outlook required
    • High School Diploma at minimum required
    • College education or equivalent work experience preferredJob Type: Full-timePay: From $17.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Paid time off
      • Tuition reimbursement
      • Vision insuranceSchedule:
        • 8 hour shiftEducation:
          • High school or equivalent (Required)Experience:
            • Customer service: 1 year (Required)Work Location: One location

Keywords: Henean Trucking Inc., Norwalk , Customer Service Associate, Hospitality & Tourism , Norwalk, California

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