Living Spaces: Guest Services Representative I

Company: Living Spaces
Location: Norwalk
Posted on: November 12, 2021

Job Description:

Current Living Spaces Employees: Please apply via your internal Workday Account. Living Spaces is a growing home furnishing brand and we continue to open new locations. We know in order to stay current with the times and trends, we have to perpetually update our look and selection. What has truly sustained our growth from 1 to over 20 locations, from 100 employees to over 2,000, from a humble home furnishings store to a widely recognized and respected lifestyle brand are the talented individuals who have taken us there. We are looking for innovative, driven, and passionate professionals to join our team so we can reach even greater heights together.We believe that a great team member experience leads to an even better guest experience. That is why we place a huge emphasis on building a great culture within our teams. Our ideal candidate will have natural talent: meaning, they possess the capacity and commitment, along with an openness to being coached around skills that will ensure they delight and exceed the expectations of our guests in all areas of Living Spaces business. We also believe in our team members taking ownership of their performance and how that contributes to the overall success of their role. Position SummaryThe Guest Service Representative will be responsible for answering a combination of inquiries and trouble shooting questions in a high volume contact center. Position DescriptionEssential Duties and Responsibilities include the following. Other duties may be assigned.Provide accurate directions to callers for all store locationsAnswer questions regarding store policies, promotions, and general product inquiriesDocument all calls clearly and thoroughlyProperly create exchanges, sales orders, credit memos, service calls, PMI inspection requests, credit adjustments and refund requestsAssist callers with changing delivery dates, converting delivery to pickup and vice versa, adding or deleting items off an orderAnswer general questions regarding manufacturers warranties and Guardian warrantyInstruct callers on the process of starting a warranty claimPlace outbound calls to schedule deliveries of special orders, service technicians, and deliveriesAssist delivery teams who call in to report not-at-homes, damaged items, or mistakes with merchandise on deliveryAssist with other duties as assigned by a supervisor or managerPossess solid communication skills in order to handle routine calls independentlyAble to communicate in a professional and courteous manner to every callerMaintain detailed and clear notes regarding calls and be able to communicate effectively via phone, face-to-face, and through e-mail.GSALL QualificationsEducation/Experience: High school diploma or general education degree (GED). One to two years of related experience in customer service. Equivalent combination of education and experience will be considered. Computer Skills: To perform this job successfully, an individual should have knowledge of MS Word software and MS Excel spreadsheet software. Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a persons race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Keywords: Living Spaces, Norwalk , Living Spaces: Guest Services Representative I, Hospitality & Tourism , Norwalk, California