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Customer Service

Company: Alta Hospitals Systems
Location: Norwalk
Posted on: May 1, 2021

Job Description:

Current Employees Click Current employees can apply directly through the Internal Careers Center online for Prospect Medical job openings in California. For a streamlined application process, all you need is your four-digit employee ID number and a digital copy of your rsum handy before you apply.

Customer Service Representative - Full Time, Days (Norwalk)

We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.The Customer Service Representative supports the Central Business Office and Outside Vendors to ensure that administrative work is completed in a timely, accurate, and courteous manner. Performs a variety of administrative, support and clerical functions. Resolves administrative issues and inquiries.

Job Responsibilities/Duties

  • Accurately prepares correspondence, documents, forms, reports and completes ad hoc projects/duties in a timely manner, as assigned. Scans information accurately and in a timely manner. Establishes and maintains effective filing systems, provides excellent departmental telephone and reception coverage, delivers and sends out mail in a timely manner, and completes all other assigned clerical functions to ensure efficient operation of the department.
  • Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful approach regarding work activities. Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times.
  • Works with patients, vendors, and hospitals to ensure that insurance information is correct, updating and correcting information as needed, and in a timely manner. Maintains electronic tracking logs as assigned. Maintains confidentiality in accordance with hospital/corporate policies and HIPAA privacy regulations.


    Minimum Education: High School Diploma or Equivalent requiredMinimum Experience: Two (2) years recent customer service experience required. Computer literacy and proficiency required. Ability to multitask and prioritize needs to meet timelines. Understanding of basic medical terminology required. Must be able to read, write and communicate effectively in English. Must demonstrate customer service skills appropriate to the job. Previous experience in healthcare preferred.Req. Certification/Licensure: None.

    Employee Value Proposition

    Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals you will receive:
    • Company 401K
    • Medical, dental, vision insurance
    • Paid time-off
    • Life insurance

      How to Apply

      To apply for this role, or search our other openings, please visit and click on a location to begin your journey to a new career with us!We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.EEOC is the Law: Keywords: Customer Service Rep, Clerical, Admin, Administrative Support. Support Services,


Keywords: Alta Hospitals Systems, Norwalk , Customer Service, Hospitality & Tourism , Norwalk, California

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