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Director of Product Management (Technical)

Company: First American Financial Corporation
Location: Norwalk
Posted on: January 25, 2023

Job Description:

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit . Job Summary

We are looking for a customer-centric Director of Product Management who will play a pivotal role in managing and growing key business critical products for First American. In this role you will direct a team of technical product managers, to collaborate with business product owners and drive strategic vision for products, manage the product roadmap and grow the usage of the products. You will closely work with business product owners, engineering teams and vendors to execute the product strategy, making critical trade-offs between features and time-to-market to ensure business commitments for delivery and quality are met and value is delivered. You will collaboratively work with dedicated engineering teams and ensure that your product is well architected, and delivers on scalability, reliability and quality expectations.

As a Product Management practice leader, you will play a critical role in promoting product and design thinking, use your deep knowledge of technology, processes, methodologies

and principles to direct your product teams to successful outcomes. You will implement goals and define key results for your products that support the department's strategic objectives. You will be responsible for growing and maturing the technical product management practice for the department, and for people and performance management of your team.

Strong business process and operational performance management experience preferred with the ability to be flexible, adaptable while thriving in collaborative work environments. Ideal candidates are self-starters and problem solvers who bring original ideas, fresh thinking and growth mindset to the team.

As a Director of Technical Product Management, this role:

  • Partners closely with key stakeholders across business and technology to develop and convey technical product vision
  • Develops, defines, maintains, and communicates product strategy, roadmap, and release plans
  • Collaborates and communicates with executive steering committees on roadmap priorities and recommended features.
  • Develops a deep understanding of customer experience, identify, and fill product gaps, and generate new ideas that improve customer experience and drive growth
  • Facilitates and drives alignment among key stakeholders and lead them to converge on creating a shared view of product priorities
  • Works closely with business product owners and users to understand and validate their needs using Lean and Design thinking
  • Translates business needs, user needs and technological capabilities into user stories and product specifications that will lead to successful implementations.
  • Ensures product features support strategic business goals and defines metrics to measure ROI
  • Measures Customer Satisfaction: defines and measures success. Drives appropriate action plans to address when success measures are not met.
  • Partners with enterprise Portfolio Management in managing the product portfolio
  • Conducts regular feedback sessions to gain valuable customer feedback on the product being developed.
  • Understands technical aspects well enough to help the team make the right decisions about prioritizing not only new product features but also reducing technical debt, improving resiliency or modernizing products.
  • Work closely with product engineering teams to deliver with quick time-to-market and optimize resources to deliver value to customers
  • Assist with business cases and analytical insights for new product initiatives by identifying clear problems and success metrics, quantitively analyzing related metrics, and using data to make informed product decisions.
  • Lead and coordinate product implementation efforts between internal teams and outside vendors to develop optimal solutions. Skills and Experience:
    • 10+ years of product management experience with strong customer facing skills.
    • 4+ years of experience managing direct reports
    • Progressive experience working in other aspects of technology like Engineering, Business Analysis, Consulting and Technical Program Management.
    • Proven track record in delivering, growing, and enhancing products that have delighted customers.
    • Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
    • Strong leadership presence with excellent communication skills and the ability to interact with stakeholders and all levels of management. Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
    • High level of business acumen, strategic agility, influence outcomes and change, and negotiate for resources
    • Lead and participate in strategy and long-range planning meetings and provide advice and guidance on direction of product vision
    • Has a deep understanding of Agile, Design Thinking, CX and UX Principles
    • Strategic thinker with strong problem solving and analytical skills. Innovative and forward thinking, decisive and action oriented
    • Ability to pivot, re-prioritize and re-align product design and delivery in response to changing business needs
    • Technical fluency - Ability to understand, discuss, and challenge architectural concepts, tradeoffs, and new opportunities with technical team members.
    • Responsible for hiring, managing, developing and evaluating team members. Skilled at addressing performance problems.
    • Experience managing large product and program financials including capacity planning and demand management
    • Deep understanding of Agile, Lean and Design Thinking Principles
    • Skilled at measuring success using metrics using metric frameworks
    • Bachelor's degree or equivalent experience in a technical discipline
    • Preferred: Experience in the Financial Services and Insurance domains
    • Preferred: Product Management and Customer Experience certifications with credentials like Advanced or Professional CSPO
    • Preferred: Knowledge of agile planning tools (e.g. ADO, JIRA, Confluence) Pay Range:
      • $103,600 - $172,700 annually
      • This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate's education, training, experience, and geographic location.

        First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American Financial Corporation, Norwalk , Director of Product Management (Technical), Executive , Norwalk, California

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