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Remote VOC Listening Operations and Design Director

Company: The Travelers Companies, Inc. (Travelers Insurance
Location: Norwalk
Posted on: April 5, 2021

Job Description:

An insurance company has an open position for a Remote VOC Listening Operations and Design Director. Individual must be able to fulfill the following responsibilities:Develop holistic customer understanding across all relationship, journey and transactional areasIdentify, develop, prioritize, track, and implement CX listening postsManage the work flow from questionnaire and sampling design, programming, through reporting and insightsMust meet the following requirements for consideration: Minimum of 6 years working in customer experience related fieldsCollege degree in related field, or equivalent experienceExtensive experience in customer and/or market researchExperience in customer-focused field, with demonstrated business impactExperience managing projectsStaff management experience may be required

Keywords: The Travelers Companies, Inc. (Travelers Insurance, Norwalk , Remote VOC Listening Operations and Design Director, Executive , Norwalk, California

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