Customer Experience Representative

Company: Robert Half
Location: Long Beach
Posted on: February 18, 2026

Job Description:

Job Description Job Description Customer Experience Specialist Reports to: Director, Customer Experience Job Requirements: •Three years experience in a medium to large Inbound/Outbound Call Center environment •Experience with multiple customer points of contact (chat, email, fax, phone) •Understanding of the complete sales cycle from lead generation to sales close •Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers •Familiar with Return Goods Authorization processing •Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI) Key Functional Skills/Knowledge •Keyboard and data input proficiency (35 wpm) •Strong problem solving skills. •Active listener who is service oriented •Strong interpersonal skills with a positive, pleasant and respectful demeanor •Excellent written and verbal communication skills •Computer proficient in Word, Excel and Outlook •Self-motivated, team player who values continuous learning •Attentive to detail Desired Education •High School Diploma or GED •College or trade school degree/experience preferredZendesk, Call Center, Call Center Customer Service, Call Center

Keywords: Robert Half, Norwalk , Customer Experience Representative, Customer Service & Call Center , Long Beach, California