Automotive Service Advisor / Service Writer

Company: Lexus of Cerritos
Location: Norwalk
Posted on: May 25, 2023

Job Description:

Overview: Are you a seasoned Automotive Service Advisor looking for steady work at a company that refuses to slow down? Do you want to enjoy the benefits that come along with working for a large company, but still want to feel like you're part of a "family" at the shop you call home? -Lexus of Cerritos is NOW HIRING experienced Service Writers to work at our busy dealership! - -Our ideal Service Advisor will jump right in with our customers, determine vehicle needs, and work with our technicians to bring our customers' vehicles back to life and get them road ready! - -We offer competitive benefits such as: -

• Medical, Dental, Vision, Disability, and Life Insurance
• 401K with company match
• Company paid cancer insurance and basic life insurance for full time Associates
• Employee discounts for both Automobiles as well as internal vendor products and services, and so much more! -At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. -As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day -and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize -leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there's always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you. -Position OverviewWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe. -What Will I Do Every Day?
  • Set, confirm and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty -What are the requirements for this job?
    • High school diploma or equivalent
    • Proven ability to provide an exceptional customer experience
    • Ability to set and achieve targeted goals
    • Prior sales experience preferred but not required
    • Demonstrated communication, consultative, interpersonal and organizational skills
    • The willingness to follow up with customers
    • Experience and desire to work with technology
    • Valid in-state driver's license and an acceptable, safe driving record - -Why should I come work for AutoNation?
      • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect - - - - - - - -KEYWORDS: -Service, Sales, salesperson, automotive, customer service, service drive, service lane, parts, vehicle, technician, estimate, account rep, automobile, service dispatch, -Acura, Alfa Romeo, Audi, BW, Bentley, Buick, Cadillac, Chevy, Chevrolet, Chrysler, Dodge, Fiat, Ford, GM, GMC, Genesis, Honda, Hyundai, Infiniti, Jaguar, Jeep, JLR, KIA, Land Rover. Lexus, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagon, VW, Volvo, Daimler, Stallantis, Renault, Tata, Zhejiang Geely, ZGH, Service Department, Fixed Ops, Fixed Operations, Customer Care, After-Sales, After Sales, Service Director, Service Manager, Service Drive, Service Lane, Lead Advisor, Lead Writer, Express Lane Advisor, Service Writer, Service Advisor, Service Warranty, Service BDC, Warranty Administrator, Auto Repair Shop, Auto Maintenance, Estimator, Sales Advisor, Customer Service Advisor, ASE, Factory Certified, Manufacturer Certified, ICAR, CDK, ADP, X-time, xtime, DealerSocket, Dealer Socket, Blackbird, Black Bird,Dealership, CRM, Automotive tech, Automotive technician, Auto tech, Mechanic, Shop foreman, automotive trainer, factory trainer, vehicle repair, car sales, automotive sales, ASM, team leads, training, master, master tech, A, B, C, D, diagnostic, service drive, shop, aftersales, team, team leads, PDI -

Keywords: Lexus of Cerritos, Norwalk , Automotive Service Advisor / Service Writer, Advertising , Norwalk, California